Refund policy
Refund & Return Policy – TryQemo
At TryQemo, we are committed to providing high-quality products and a smooth shopping experience. Please review this policy carefully before completing your purchase, as placing an order confirms acceptance of the terms below.
1. Returns
We offer a 14-day return window starting from the date your order is marked as delivered.
To qualify for a return, all of the following conditions must be met:
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Item must be unused, unworn, and in original condition
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Original packaging, accessories, manuals, and tags must be included
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Proof of purchase is required
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Return must be shipped within 14 days of approval
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Return authorization must be obtained in advance
Customers are responsible for all return shipping costs, unless the item is confirmed to be defective or incorrect.
Returns sent without prior approval may be refused or discarded without refund.
To request authorization, contact:
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, you must notify us within 72 hours of delivery.
Please email support@tryqemo.com with:
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Your order number
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Clear photos/videos showing the issue
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Packaging photos
Claims submitted after 72 hours may be denied.
If your claim is approved, we will provide either a replacement or refund at our discretion.
3. Non-Returnable Items
For hygiene, safety, and operational reasons, the following are final sale and non-refundable:
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Personal care, wellness, beauty, or hygiene products
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Opened or used items
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Custom or personalized products
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Perishable goods
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Gift cards
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Items marked “Final Sale” or “Non-Returnable”
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Promotional or clearance items
4. Refunds
Once your return is received and inspected, you will be notified of approval or rejection.
Approved refunds are issued to the original payment method within 10 business days.
Processing times depend on your bank or payment provider.
If you have not received your refund after 15 business days from approval, contact:
Original shipping fees are non-refundable.
5. Exchanges
We do not offer direct exchanges.
If eligible, return your item for a refund and place a new order separately.
6. Order Cancellations
Orders are processed immediately to ensure fast fulfillment.
Once an order is placed, cancellation is not possible.
If your order has already entered processing or fulfillment, it cannot be canceled.
You may request a return after delivery if eligible.
7. Chargebacks & Disputes
Customers are encouraged to contact TryQemo before initiating any chargeback or payment dispute.
Unauthorized chargebacks may result in account restrictions and future order refusal.
8. U.S. Consumer Rights
This policy complies with U.S. Federal Trade Commission (FTC) regulations.
Nothing herein limits rights granted under applicable U.S. consumer protection laws.
9. Contact
For all support inquiries:
TryQemo Customer Support
support@tryqemo.com